Below recommendations will guide you to use Paymix Digital functions in a secure manner.
Do not share your login credentials with ANYONE including the Finance Incorporate personnel. Paymix or other financial institutions NEVER request your personal information over e-mails, sms or other messaging formats.
Install at least one licensed Antivirus and / or “anti-spyware” against spyware on your computer. Use Personal Firewall programs to prevent the viruses, trojans, and spyware that may harm your computer or steal your information
Do not use Paymix products and make digital banking transactions from publicly shared computers, such as Internet Cafes, Airport Lounges, Hotels etc.
Do not write down your digital banking passwords anywhere. Do not save them to your computers, tablets, and browsers. If you do never store your username and password at the same place.
Do not follow the links sent to you in the emails. If different websites show links you to for Paymix portals or digital banking products do not follow or click them. If you do, do not login. If you come across this, let us know!
Check your recent transactions and cashflow on your accounts and cards often and regularly. If you see any transactions that don’t belong to you or if you believe any of your passwords are compromised contact us immediately.
Always use the “Logout” button instead of closing the screen window with X when you are done with the digital banking transactions on Paymix portals.
Password Security
Passwords should not be easily guessed. You can find the easy-to-guess password below follows as of 2022.
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Passwords must be at least 8 characters.
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When creating a secure password, combinations of uppercase letters, lowercase letters, numbers and punctuation marks should be preferred.
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Try not to choose passwords from words being commonly used in the daily life or meaningful words. Instead, choosing passwords from words and combinations that only you know about will make passwords stronger and difficult to guess.
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Keep your personal information confidential. You should be extremely cautious and skeptical if any of the personal information on your identity document is requested over the phone or via e-mail. If you experience this, contact us immediately.
Do not respond to anyone who call you by phone and ask you to read or dial your card information.
Do not open emails coming from sources or people you do not know or you don’t trust.
These passwords are weak passwords in terms of security, for security reasons they should not be used as much as possible.
We care about your Security!
Your computers, smartphones and your tablets can be exposed to malicious software:
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Fraudulent email links.
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Fraudulent page links that are listed on search engines.
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The advertisement and sponsored links that appear on social media and other websites.
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Links in SMS that are pretended to be sent by the banks and other financial institutions.
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Fraudulent financial applications that are downloaded from app marketplaces.
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Malicious software that are download from app marketplaces.
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Malware that spread using vulnerabilities found in devices or workstations that do not have up-to-date operating systems and/or do not use up-to-date software.
In order to avoid all these threats we recommend the following tips and methods below:
Do not download applications to your mobile phones and tablets from sources other than official markets designated by the phone vendor.
Always keep the operating systems of your mobile devices at the most up-to-date version. Old versions of software may contain many vulnerabilities that have been or have not yet been detected.
Make sure you install an antivirus program on your computer and mobile devices.
Do not connect to wireless networks from sources that are placed in crowded public areas and that offer free / unencrypted wireless networks. These networks may infect your device with malware and all internet access you make through these networks can be monitored by 3rd parties.
E-mails or sms prepared for malware infection usually has various ways of deception:
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An unrealistic, high amount of invoice or debt may be prompted, and it may be requested to open the link in the file attached to the e-mail in order to view the details of the invoice.
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An unclaimed parcel notice from a parcel may arrive with the warning that it will be returned if you don’t follow the link.
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Sometimes they approach you with a prize announcement asking you to follow the links.
These and similar e-mails that tries to create a false sense of urgency should not be respected and DO NOT open any attached files in the e-mail or follow any links within them.
Phishing Attacks
Fake web pages that personate the brands or companies can be opened on social media.
These fake accounts, which are opened using the logos and images of the brands or companies, can make various promises to you and they usually try to take control of your personal information or devices.
Please do not rely on announcements made outside of accounts belonging to the brands or companies.
Phishing Attacks are fake e-mails/SMS or other messaging app messages that appear to be sent by various banks and financial institutions and they give the impression that they contain urgent and very important matters.
Fraudsters may ask you for card information, card passwords, Security Question/Answers Paymix Digital Banking password and one-time SMS passwords via the links provided in these fake e-mails.
You should be careful against such e-mails that do not come from Paymix. You should never respond and you should not enter the information requested from you on the pages that open.
In order to check whether the websites you are directed to belong to Paymix brands or Finance incorporated, you can check the Security Certificate information that appears in your address bar.
Finance Incorporated, by taking the necessary initiatives and thanks to the various departments tasked itself to these kinds of threats, very quickly responds and usually shuts down the fraudulent websites directed by these e-mails.
If you come across an e-mail that you suspect, please contact customer support as soon as possible and inform about the subject or send an email to fraud@paymix.eu
Social Engineering Attacks
There may be scammers calling you on the phone and introducing themselves as lawyers, police, prosecutors or bankers. Do not believe anyone who asks you for any information written on your card, for your card’s password or for the passwords sent to you via sms.
We care about your Security!
